I
was thinking the other day that it is more than likely that anyone
under the age of ten or twelve years of age (or maybe even older) would
not be able to recognize what is taking place in the picture to the
left of this article. The picture is of the Halifax
International Airport and there are airplanes lined up along every
part of the north-south runway. What are they doing there?
Are they waiting to depart? Is there an air show?
Nope. There was a incident in New York that halted air traffic
in Canada and for that matter, all around the world.
On September 11, 2001, hijackers commandeered two passenger jets
and piloted them to strike the World Trade Centre in New York City,
When the Towers fell the death toll rose to about 3000 people,
including a number of Canadians. That same day, two additional
jets were hijacked, as part of this overall plot, and crashed in the
US Pentagon in Washington, DC and into a field in Virginia.
The latter plane was thought to have crashed short of its intended target
in Washington, DC when passengers tried to overthrow the hijackers.
One of the responses to the crashing of these planes was to shut
down air traffic in the United States, and eventually in Canada
also. The result was that any airplane travelling into or
around North American airspace was ordered to land at the nearest
airport and to stay there until the ban was lifted, some 5 days
later. The flight
path that most planes from Europe take to North America is a
northern route which takes them close by Canada before they get to the US.
Therefore a huge number of planes landed at various Canadian
airports, including Halifax. Look at the picture to the left.
There are almost 60 planes on the ground. That stranded over
12,000 passengers on the ground in Halifax. That is equivalent
to 3.5% of the total population of Halifax. It is not as if
anyone had planned for this. Image, you are sitting at home
watching the Simpsons when someone calls you up to say that the
population of an entire medium sized town is at the airport wanting
for a cab to your house. You don't have a possibility
to say no because they are already there. Shortly after the no-fly
incident, a flight attendant on Delta Flight 15, enroute from
Frankfurt, Germany to Atlanta, Georgia, released her recollections
of the experience caused by 9-11. Her plane landed at Gander,
Newfoundland (population 49,000) along with 20 or so other planes.
We were about five hours
out of Frankfurt flying over the North Atlantic, and
I was in my crew rest-seat taking my scheduled rest
break. All of a sudden, the curtains parted
violently and I was told to go to the cockpit, right
now, to see the captain. As soon as I got there, I
noticed that the crew had those "all-business" looks
on their faces. The captain handed me a printed
message. I quickly read the message and realized its
importance. The message was from Atlanta, addressed
to our flight, and simply said, "All airways over
the Continental U.S. are closed. Land ASAP at the
nearest airport, advise your destination."
Now, when a dispatcher
tells you to land immediately without suggesting
which airport, one can assume that the dispatcher
has reluctantly given up control of the flight to
the captain. We knew it was a serious situation and
that we needed to find terra firma quickly. It was
quickly decided that the nearest airport was 400
miles away behind our right shoulder, in Gander on
the island of
Newfoundland.
A quick request was made to the Canadian
traffic controller and a right turn, directly to
Gander, was approved immediately. We found out later
why there was no hesitation by the Canadian
controller approving our request. We, the in-flight
crew, were told to get the airplane ready for an
immediate
at right: Planes on the ground at
Gander, Newfoundland.
landing. While this was
going on, another message arrived from Atlanta
telling us about some terrorist activity in the New
York area. We briefed the in-flight crew about going
to Gander and we went about our business "closing
down" the airplane for a landing. A few minutes
later, I went back to the cockpit to find out that
some airplanes had been hijacked and were being
flown into buildings all over the U.S. We decided to
make an announcement and LIE to the passengers for
the time being. We told them that an instrument
problem had arisen on the airplane and that we
needed to land at Gander, to have it checked. We
promised to give them more information after landing
in Gander. There were many unhappy passengers, but
that is par for the course. We landed in Gander
about 40 minutes after the start of this episode.
There were already about 20
other airplanes on the ground from all over the
world.After we
parked on the ramp, the captain made the following
announcement.
"Ladies and gentlemen, you
must be wondering if all these airplanes around us
have the same instrument problem as we have. The
reality is that we are here for a good reason." Then
he went on to explain the little bit that we knew
about the situation in the U.S. There were loud
gasps and stares of disbelief. Local time in Gander
was 12:30 p.m. (11:00 a.m. EST.). Gander control told
us to stay put. No one was allowed to get off the
aircraft. No one on the ground was allowed to come
near the aircraft. Only a car from the airport
police would come around once in a while, look us
over and go on to the next airplane. In the next
hour or so, all the airways over the North Atlantic
were vacated and Gander alone ended up with 53
airplanes from all over the world, 27 of which were
flying U.S. flags. We were told that each and every
plane was to be offloaded, one at a time, with the
foreign carriers given the priority. We were No.14
in the U.S. category. We were further told that we
would be given a tentative time to deplane at 6 p.m.
Meanwhile, bits of news
started to come in over the aircraft radio and, for
the first time, we learned that the airplanes were
flown into the World Trade Center in New York and
into the Pentagon in D.C.
People were trying to use
their cell phones but were unable to connect due to
a different cell system in Canada. Some did get
through, but were only able to get to the Canadian
operator who told them that the lines to the U.S.
were either blocked or jammed, and to try again.
Sometime late in the evening, the news filtered to
us that the World Trade Center buildings had
collapsed and that a fourth hijacking had resulted
in a crash. Now the passengers were totally
bewildered and emotionally exhausted, but stayed
calm as we kept reminding them to look around to see
that we were not the only ones in this predicament.
There were 52 other planes with people on them in
the same situation. We also told them that the
Canadian government was in charge and we were at
their mercy.
True to their word, at 6
p.m., Gander airport told us that our turn to
deplane would come at 11 a.m. the next morning. That
took the last wind out of the passengers and they
simply resigned and accepted this news without much
noise, and really started to get into a mode of
spending the night on the airplane. Gander had
promised us any and all medical attention, and if
needed; medicine, water and lavatory servicing. And
they were true to their word. Fortunately, we had no
medical situation during the night. We did have a
young lady who was 33 weeks into her pregnancy. We
took REALLY good care of her. The night passed
without any further complications on our airplane,
despite the uncomfortable sleeping arrangements.
At about 10:30 on the
morning of the 12th, we were told to get ready to
leave the aircraft. A convoy of school buses showed
up at the side of the airplane, the stairway was
hooked up, and the passengers were taken to the
terminal for "processing."
We, the crew, were taken to
the same terminal but were told to go to a different
section, where we were processed through immigration
and customs and then had to register with the Red
Cross. After that, we were isolated from our
passengers and taken
in a caravan of vans to a very small hotel in the
town of Gander. We had no idea where our passengers
were going. The town of Gander has a population of
10,400 people. Red Cross told us that they were
going to process about 10,500 passengers from all
the airplanes that were forced into Gander. We were
told to just relax at the hotel and wait for a call
to go back to the
airport, but not to expect that
call for a while.
at left: Stranded
passengers start waking up on Thursday morning Sept.
13, 2001 in Gander, Nfld. in the gymnasium of Gander
Academy, an elementary school. The town of 10,500
people was strained to the limit by the unexpected
arrival of literally thousands of passengers. Many
were still stranded in Gander Thursday night. (CP
PHOTO/Scott Cook)
We found out the total
scope of the terror back home only after getting to
our hotel and turning on the TV, 24 hours after it
all started. Mean-while, we enjoyed ourselves going
around town discovering things and enjoying the
hospitality. The people were so friendly and they
just knew that we were the "Plane People." We all
had a great time until we got that call two days
later, at 7 a.m. on the 14th. We made it to the
airport by 8:30 a.m. and left for Atlanta at 12:30
p.m., arriving in Atlanta at about 4:30 p.m. (Gander
is one hour and 30 minutes ahead of EST, yes! One
hour and 30 minutes.) But that's not what I wanted
to tell you.
What passengers told us
was so uplifting and incredible and the timing
couldn't have been better. We found out that Gander
and the surrounding small communities, within a
75-km radius, had closed all the high schools,
meeting halls, lodges and any other large gathering
places. They converted all these facilities to mass
lodging areas. Some had cots set up, some had mats
with sleeping bags and pillows set up. ALL the high
school students HAD to volunteer to take care of the
"GUESTS." Our 218 passengers ended up in a town
called Lewisporte, about 45 km from Gander. There,
they were put in a high school. If any women wanted
to be in a women-only facility, that was arranged.
Families were kept together. All the elderly
passengers were given no choice and taken to private
homes.
Remember that young
pregnant lady she was put up in a private home
right across the street from a 24-hour urgent care
facility. There were doctors on call, and they had
both male and female nurses available who stayed
with the crowd for the duration. Phone calls and
e-mails to U.S. and Europe were available for
everyone, once a day. During the days, the
passengers were given a choice of "excursion" trips.
Some people went on boat cruises of the lakes and
harbours. Some went to see the local forests. Local
bakeries stayed open to make fresh bread for the
guests. Food was prepared by all the residents and
brought to the schools for those who elected to stay
put. Others were driven to the eatery of their
choice and fed. They were given tokens to go to the
local Laundromat to wash their clothes, since their
luggage was still on the aircraft. In other words,
every single need was met for those unfortunate
travellers.
Passengers were crying while telling us these
stories. After all that, they were delivered to the
airport right on time and without a single person
missing or late. And all because the local Red Cross
had the information about the goings-on back in
Gander and knew which group needed to leave for the
airport at what time. Absolutely incredible. When
passengers came on board, it was like they had been
on a cruise. Everybody knew everybody else by name.
They were swapping stories of their stay, impressing
each other with who had had the better time. It was
mind-boggling.
Our flight back to Atlanta looked like a party
flight. We simply stayed out of their way. The
passengers had totally bonded and they were calling
each other by their first names, exchanging phone
numbers, addresses and e-mail addresses. And then a
strange thing happened. One of our business-class
passengers approached me and asked if he could speak
over the PA to his fellow passengers. We never,
never allow that. But something told me to get out
of his way. I said, "Of course." The gentleman
picked up the PA and reminded everyone about what
they had just gone through in the last few days. He
reminded them of the hospitality they had received
at the hands of total strangers. He further stated
that he would like to do something in return for the
good folks of the town of Lewisporte. He said he was
going to set up a trust fund under the name of DELTA
15, our flight number. The purpose of the trust fund
is to provide a scholarship for high school students
of Lewisporte, to help them go to college. He asked
for donations of any amount from his fellow
travellers. When the paper with donations got back
to us with the amounts, names, phone numbers and
addresses, it totalled $14.5K or about $20K
Canadian. The gentleman who started all this turned
out to be an MD from Virginia. He promised to match
the donations and to start the administrative work
on the scholarship. He also said that he would
forward this proposal to Delta Corporate and ask
them to donate as well. Why all of this? Just
because some people in faraway places were kind to
some strangers, who happened to, literally, drop in
among them.
|
At a time when the world, for many, seemed to be falling apart,
many Canadians, in Gander, Halifax and many other places, came
together to open their houses, stores and hearts to perfect
strangers. And I dare to predict that neither the Canadians
nor the strangers will ever forget the experience. |